Privacy policy

1. Who we are

This website is operated by DERINFORGE PTY LTD (ABN 23 698 575 594), trading as DerinForge, a software consultancy based in Australia. Questions about privacy may be sent to [email protected].

2. Information we collect

We may collect personal information when you voluntarily provide it through a contact form, email, discovery call booking, or other enquiry. This may include your name, email address, phone number, company name, and the content of your message.

We may also collect limited technical data such as IP address, browser type, device information, and pages visited, where this is reasonably necessary for security, diagnostics, or operating the website.

We do not intentionally collect sensitive personal information through this website. Please do not include sensitive information in enquiry forms or emails unless we have asked for it for a specific purpose.

3. How we use your information

We use personal information to respond to enquiries, scope potential engagements, communicate about services, maintain business records where reasonably necessary, improve and secure our systems, and comply with legal obligations.

We do not sell or rent personal information to third parties.

4. Legal basis and APP compliance

We collect and handle personal information only where it is reasonably necessary for our functions and activities, and in a way that is open and transparent. Where required, we take reasonable steps to notify you about the collection of your information and the purposes for which it is used.

5. Disclosure and overseas recipients

We may disclose personal information to service providers who help us operate this website and our business, such as hosting, email, analytics (if enabled), and communication tools. Those providers are engaged to process information on our behalf and are expected to protect it.

Some providers may store or process information outside Australia. Where that occurs, we take reasonable steps to ensure the information is handled in a manner consistent with the APPs, including contractual and practical safeguards appropriate to the risk.

6. Retention

We retain personal information only for as long as it is reasonably necessary for the purposes described in this policy, or as required by law. Enquiry and business records are typically kept for the period needed to manage the relationship and meet record-keeping obligations, then securely deleted or de-identified.

7. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure; if you believe your information has been compromised, contact us promptly.

8. Access, correction, and complaints

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading. We will respond within a reasonable time and may need to verify your identity before acting on a request.

If you have a privacy complaint, contact us at [email protected]. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Cookies and technical data

This website uses essential cookies required for basic functionality, security, and preferences such as theme selection. For details, see our Cookie policy.

10. Changes

We may update this Privacy Policy from time to time. The effective date at the top of this page will change when we do. Continued use of the website after an update constitutes acceptance of the revised policy.

11. Contact

Questions about this Privacy Policy may be sent to [email protected].